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International meet on call centres
Project Monitor
The ICCM 2001 - the International Conference and Exhibition on Call Center Management - the world's largest and most comprehensive event for call centers, will be held in Chicago from July 30 to August 2, 2001. It hopes to addresses the rapid changes taking place in the customer contact industry.
This year's ICCM provides an opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology, and make invaluable industry contacts from around the world.
A special legend prepared for reference materials differentiates the many seminars and sessions into five categories, including: essentials, up-to-date (focused on fast-evolving issues such as technology updates), strategic/high-level, advanced management, and round table/workshop.
Some of the highlights of the conference and exposition are:
o Over 40 targeted seminars for c-level managers
o Over 200 exhibitors representing thousands of products and services
o Site tours
o Application showcase theatres
o SFA forum
o Global call centre managers awards
o Industry party
o Keynote and general sessions
o 4th Annual eCRM Live!
For details contact:
Suzanne Graf
Show Manager/Group Conference Director
Advanstar CRM Group
Tel: 541-984-5204
E-mail: sgraf@advanstar.com
Website: www.iccm.com
(16/7/01)
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